Privacy Policy

Last Updated: January 2024

1. Introduction and General Provisions

Welcome to Zentrovia Services ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our website zentrovia.cfd and any related services we provide. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws in the United Kingdom.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

When you contact us through our website, we may collect personal information that you voluntarily provide, such as:

  • Your name
  • Email address
  • Any other information you choose to include in your message or inquiry

2.2 Technical Information

We automatically collect certain technical information when you visit our website, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Operating system
  • Pages you visit on our website
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses

2.3 Cookies and Similar Technologies

We use essential cookies to ensure our website functions properly. These cookies are necessary for the operation of our website and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences or filling in forms. We also use localStorage to remember your cookie consent preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries: We use your contact information to respond to questions or requests you submit through our contact form
  • To improve our website: We analyze technical information to understand how visitors use our website and to improve its functionality and user experience
  • To maintain website security: We use technical information to detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

  • Consent: When you contact us or accept cookies, you provide consent for us to process your information
  • Legitimate interests: We have a legitimate interest in operating and improving our website, provided this does not override your rights and interests
  • Legal obligation: We may process your information to comply with legal requirements

5. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers: We may share information with trusted third-party service providers who assist us in operating our website, provided they agree to keep your information confidential
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website.

We do not currently use third-party analytics services, advertising networks, or social media plugins. Should we implement such services in the future, we will update this Privacy Policy accordingly and provide you with appropriate notice and choice.

7. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure
  • Encryption of data in transit
  • Regular security assessments
  • Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You provide information at your own risk.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for up to two years, after which they are securely deleted.

8. Your Rights and Choices

Under UK data protection law, you have the following rights regarding your personal information:

  • Right of access: You have the right to request a copy of the personal information we hold about you
  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information
  • Right to erasure: You have the right to request that we delete your personal information in certain circumstances
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances
  • Right to data portability: You have the right to request that we transfer your personal information to another organization or directly to you
  • Right to object: You have the right to object to our processing of your personal information in certain circumstances
  • Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within one month, although this period may be extended by two further months where necessary, taking into account the complexity and number of requests.

9. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer your personal information outside the UK, we will ensure that it is protected and transferred in a manner consistent with legal requirements. This may include implementing appropriate safeguards such as standard contractual clauses approved by the UK authorities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of such changes. If you do not agree with any changes, please discontinue use of our website.

12. Contact Information and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Zentrovia Services
47 Kensington High Street
London, W8 5ED
United Kingdom
Email: support@zentrovia.cfd

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

13. Consent and Acceptance

By using our website zentrovia.cfd, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.